What is even more striking, though, is the present, relatively low-level of attention given to processes by most organizations. To be sure, there are many so-called process improvement projects on the go out there, but it is certainly not receiving much public attention compared to the media circus around process re-engineering we saw in the nineteen nineties.
What happened? Business processes certainly didn’t decrease in importance; in fact, I will argue that they are more important now than ever before.
My personal opinion is that we ran up against a constraint; a constraint I will argue is about to be blown away with far-reaching consequences.
Let me explain. Read More …
Filed under: Process Improvement